Contact and bug reports

We read every message. The fastest way to report a problem is right from the app — your app version is attached automatically.

How to report a bug

1. Open Settings → Found a bug?
2. Describe what went wrong. One or two sentences are enough.
3. Tap Attach a screenshot if you have one — it helps a lot.
4. Add your email in Email for a reply (optional) if you want an answer.
5. Tap Send. You’ll see “Thank you, we got it”.

If you see “Couldn’t send — check your connection”, check your internet and send again.

Shake your phone or take a screenshot

When something breaks, you don’t need to go to Settings:

• Shake your iPhone, or take a screenshot.
• A Found a bug? button appears at the edge of the screen for a few seconds.
• Tap it — the report opens with a picture of the screen already attached.

If you ignore the button, it disappears by itself.

Suggest a feature

Open Settings → Suggest a Feature to vote on ideas from other learners or suggest a new one.

Email us

1. Open Settings → Get in Touch.
2. An email to info@playlingo.app opens with your app version and user ID already added at the bottom. Keep them — they help us find your account.

You can also write to info@playlingo.app from any email app.

How to copy your user ID

1. Open Settings and scroll to the bottom.
2. Tap the line starting with ID: — the ID is copied.
3. Paste it into your email.

Other ways to reach us

• Subtitle problems: on the Subtitles screen, tap ⓘ → Report a problem.
• Unclear explanation: in the explanation panel, tap ⋯ → Improve this explanation.

Common questions

How fast do you reply?

We answer emails and bug reports that include an email address as soon as we can.

What should I include in a bug report?

What you did, what you expected and what happened. For video problems, add the video link.